Service Policy & Regulations

At GOODWIN – The Steak House Genève, we are committed to offering our guests an exceptional dining experience, with the highest standards of hospitality, cuisine, and service. To ensure comfort and consistency for all our guests, we kindly ask you to observe the following policies:

Restaurant Service Framework

GOODWIN – The Steak House Genève is a full-service restaurant. Our concept focuses exclusively on the in-house dining experience, with the following clarifications:

We do not provide take-away services.
We do not operate as a tea-room (i.e., serving only desserts with coffee or tea).
We do not function as a bar (i.e., serving only drinks without meal consumption).
Our service is designed to ensure that all guests enjoy the complete GOODWIN dining experience, centred around our premium steakhouse menu.

Birthday & Cake Policy

Guests are welcome to bring their own celebratory cake. An external cake service fee of CHF 60.– applies to cover handling, service, and presentation.
This fee will be waived if more than half of the party chooses desserts from our menu.
As an alternative, we are pleased to offer our authentic American Chocolate Cake, ideal for up to 14 guests, at CHF 150.–. Advance notice is required to allow us to prepare festive decoration.
Guests may also select desserts à la carte. The dessert chosen by the guest of honour will be presented with a special birthday touch and candle.

Service & Minimum Spend

A service fee of CHF 15.– per person may apply for guests seated at the table who do not consume a meal.
For group bookings, a minimum spend of CHF 135.– per person is required (excluding lunch service). Final conditions are subject to a tailored quote depending on the size and specifics of the group.

Terms and Conditions for Gift Card Purchases

Goodwin The Steak House
Rue des Alpes 7, 1201 Genève
+41 22 7777 555 | info@goodwin-steakhouse.com

1. General Terms

1.1. These terms and conditions (“Terms”) apply to the purchase, redemption, and use of gift cards issued by Goodwin The Steak House (“we,” “us,” or “our”).
1.2. By purchasing or using our gift card, you agree to these Terms.

2. Issuance of Gift Cards

2.1. Gift cards are available for purchase directly on our website or at our restaurant location.
2.2. Gift cards are issued in Swiss Francs (CHF) and can only be used at Goodwin The Steak House.
2.3. Gift cards are non-refundable and cannot be exchanged for cash, except as required by law.

3. Usage of Gift Cards

3.1. Gift cards can be redeemed for dining services at Goodwin The Steak House.
3.2. The cardholder is responsible for safeguarding the gift card. We are not responsible for lost, stolen, or damaged cards.
3.3. Any remaining balance on the card can be used for future purchases until the balance reaches zero.

4. Expiry and Validity

4.1. Gift cards are valid for one year from the date of issuance, unless otherwise stated on the card or receipt.
4.2. After the expiry date, any remaining balance will be forfeited, and the card will no longer be valid.

5. Data Protection and Privacy

5.1. Personal data provided during the purchase of gift cards will be processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
5.2. Data collected will be used for processing the transaction and managing the gift card.
5.3. For more information, please refer to our Privacy Policy .

6. Limitation of Liability

6.1. We are not liable for any unauthorized use of the gift card.
6.2. In the event of technical issues, we will endeavor to resolve them promptly but are not liable for delays or damages caused by such issues.

7. Amendments to Terms

7.1. We reserve the right to amend these Terms at any time without prior notice.
7.2. Any changes will be published on our website and will take effect immediately.

8. Governing Law and Jurisdiction

8.1. These Terms are governed by the laws of Switzerland.
8.2. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Geneva, Switzerland.

For inquiries or assistance regarding gift cards, please contact us at: